Privacy policy

Privacy Policy

 

This store and website are operated by Made In Italy - Eccellenze Italiane (referred to herein as "we," "us," or "our"), including the information, content, features, tools, products, and services, in order to provide you, the customer, with a proper shopping experience (the "Services"). Made In Italy - Eccellenze Italiane is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or conduct any other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy shall prevail in relation to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand its contents in relation to the collection, use, and disclosure of your information.

 

1. Personal Data We Collect or Process

 

When we use the term "personal data," we mean information that identifies, relates to, describes, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or another individual. Personal data does not include information that is collected anonymously or aggregated, so that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, based on your interaction with the Services, your jurisdiction of residence, and as permitted or required by applicable laws:

  • Contact Data: Including name, postal address, billing address, shipping address, telephone number, and email address.

  • Financial Data: Including credit card, debit card, and financial account numbers, card payment data, financial account details, transaction details, payment method, payment confirmation, and other payment details.

  • Account Data: Including username, password, security questions, preferences, and settings.

  • Transaction Data: Including items you view, add to cart, wishlist, or purchase, return, exchange, or delete, and past transactions.

  • Communications with Us: Including information you include in communications with us, such as submitting a customer support query.

  • Device Information: Including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage Information: Including information regarding your interaction with the Services, and how and when you interact with or navigate the Services.

 

2. Sources of Personal Data

 

We may collect personal data from the following sources:

  • Directly from You: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;

  • Automatically via the Services: Including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From Our Service Providers: Including when we engage them to implement specific technology, and when they collect or process your personal data on our behalf;

  • From Our Partners or Third Parties.

 

3. How We Use Your Personal Data

 

Based on how you interact with us and the Services you utilise, we may collect your personal data for the following purposes:

  • Providing, Personalising, and Improving the Services: We use your personal data to provide the Services to you, and to enforce our contract with you; process your payments; fulfil your orders; remember your preferences and items of interest; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange for shipping; facilitate returns and exchanges; enable you to post reviews; and to create a personalised shopping experience, such as product recommendations related to your previous purchases. This may include using your personal data to customise and enhance the Services.

  • Marketing and Advertising: We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or post, and to display online advertisements for products and services within our Services or on other websites, including based on items you previously purchased or added to your basket and other activities within the Services.

  • Security and Fraud Prevention: We use your personal data to authenticate your account; provide a safe payment and shopping experience; detect, investigate, or act against fraudulent, illegal, unsafe, or harmful activity; and to protect public safety and our services. By choosing to use the Services and register an account, you assume responsibility for protecting your credentials. We advise against sharing your username, password, or other access details with anyone.

  • Communicating with You: We use your personal data to provide customer support; furnish you with responses; offer effective services; and maintain our business relationship with you.

  • Legal Reasons: We use your personal data in compliance with applicable laws or in response to valid legal processes, including requests from authorities or governmental agencies; to investigate or participate in potential or ongoing testimony, litigation, or other legal proceedings; and to enforce or investigate potential breaches of our terms or policies.

 

4. How We Disclose Personal Data

 

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, storage, fulfilment, and shipping).

  • With business and marketing partners to provide you with services and marketing advertisements. For instance, we use Shopify to deliver personalised advertisements with third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on your jurisdiction of residence, you may have the right to request that we do not share your data for the purpose of showing you personalised and marketing advertisements based on your online activity across various merchants and websites.

  • When you request or authorise us to disclose specific information to third parties, such as to ship your products, or when you use social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligation (including responding to subpoenas, search warrants, and similar requests); to enforce our terms of service or policies, and to protect or defend the Services, our rights, and those of our users or others.

 

5. Relationship with Shopify

 

The Services are powered by Shopify, which collects and processes personal data related to your access and use of the Services to offer and improve the Services for you. In order to offer and improve the Services for you, the data you submit to the Services will be transmitted to and shared with Shopify and third parties who may reside in countries other than your own. Furthermore, to help protect, grow, and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and with Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights relating to the use of your personal data for those purposes. For more information on how Shopify uses your personal data and the rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights relating to your personal data here.

 

6. Third-Party Websites and Links

 

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you may need to accept their privacy and security policies and other terms and conditions. We do not guarantee or accept responsibility for the privacy and security of such sites, nor for the accuracy, truthfulness, and reliability of the information contained therein. Information you provide in public or semi-public contexts, including information shared on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction on their use by us or third parties. Our inclusion of such links does not imply any endorsement of the content on those platforms or their owners or operators, except as disclosed within the Services.

 

7. Children's Data

 

The Services are not intended for use by minors, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of the "sharing" or "selling" (as those terms are defined in applicable laws) of personal data of individuals under 16 years of age.

 

8. Data Security and Retention

 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, the data you send to us may not be secure during transmission. We recommend using only secure channels to communicate confidential or sensitive information to us. The duration for which we retain personal data depends on various factors, such as whether we need the data to maintain your account, to provide you with the Services, fulfil legal obligations, resolve disputes, or enforce other contracts and policies.

 

9. Your Rights and Choices

 

Depending on your jurisdiction of residence, you may possess one or more of the rights relating to personal data listed below. However, these rights are not absolute and may only apply in certain circumstances, and we may refuse your request to the extent permitted by law.

  • Right of Access/Knowledge: You may have the right to request access to the personal data we hold about you.

  • Right of Erasure: You may have the right to request the deletion of the personal data we hold about you.

  • Right of Rectification: You may have the right to request the correction of the personal data we hold about you.

  • Right to Data Portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area (EEA), and subject to the restrictions and limitations imposed by local laws, you may exercise the following rights in addition to those mentioned above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or limit the processing of personal data for certain purposes.

  • Withdrawal of Consent: Where your consent is necessary to process your personal data, you have the right to withdraw it. If you withdraw such consent, it will not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us via the contact details provided below. For more information on how Shopify uses your personal data and your potential rights, including those relating to data processed by Shopify itself, you can visit https://privacy.shopify.com/en. You will not face any discrimination for exercising these rights. Before processing your requests, we may need to verify your identity, within the limits permitted by applicable law. In accordance with applicable laws, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will ask them to provide us with proof that they have been authorised by you, and we may require you to verify your identity directly. We will respond to your request within the reasonable timeframes provided by applicable law.

 

10. Complaints

 

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. Depending on your jurisdiction of residence, you may have the right to appeal our decision by contacting us via the details provided below, or to refer your complaint to the local data protection supervisory authority. For the EEA, a list of responsible data protection supervisory authorities can be found here.

 

11. International Transfers

 

Please note that we may transfer, store, and process your personal data outside of the country in which you reside. If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on reliable transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs), or equivalent contracts provided by the competent authorities of the United Kingdom, unless the data transfer is to a country deemed to provide an adequate level of protection.

 

12. Changes to this Privacy Policy

 

We will update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory purposes. We will post the updated Privacy Policy on the website, amend the "Last Updated" date, and issue a notice as required by applicable law.

 

13. Contact Us

 

If you have any questions about our privacy policies or this Privacy Policy, or if you wish to exercise any of your rights, please call [INSERIRE NUMERO DI TELEFONO], email us at eccellenzeitaliane.madeinitaly@gmail.com, or contact us at Via Ortolabruna 68, Capurso, BA, 70010, IT. For the purpose of applicable data protection laws, we are the Data Controller of your personal data.